Demo accounts are free of charge and have no date of expiry. However, if a demo account stays inactive for over 14 days it will be deleted. A demo account can be registered in one of the following ways:
After demo account registration, the MetaTrader logins are sent by internal mail in the trading terminal. Please check if the registration letter is still in the mailbox (the “Mailbox” tab in the “Terminal” panel). If the password isn’t there anymore and you can’t remember it, you can simply open a new demo account. Demo account passwords cannot be recovered.
No documents are required for account registration. Nonetheless, in some cases, account verification may be necessary, for which scan copies of 2 documents are provided – a photo ID and a proof of residence as entered in the trading account registration form.
A live “Standard-MT5” account is needed to trade in MT5 (http://nordfx.com/MetaTrader_5.html). In order to open an MT5 account:
The Trader’s Office is located at https://account.nordfx.com, or you can use “Log In” in the top right corner of the company website. To access the Trader’s Office, enter the login (account number) and the trader’s password.
The “Personal Settings” section of the Trader’s Office contains your personal data and the main account parameters (balance, account type, selected credit leverage). There you can choose what balance to transfer funds to – in the Trader’s Office or in MT4. Otherwise, funds are automatically credited to the MT4 balance.
For additional security, you can enter a list of IP addresses from which the Trader’s Office can be accessed. Use a delimiter to enter IP addresses – a comma, a space or a new line.
The trading account can be funded via bank transfer, VISA and MasterCard, online payment systems (e.g. WebMoney, Skrill, NETELLER, PayWeb, Payza and others) or an online exchange service. To make a deposit, log in to the Trader’s Office, go to “Financial Operations” – “Funds Depоsit,” choose a suitable payment system and submit a request.
Note that if you use a bank card to make a deposit, your bank card and trading account have to be verified first. Account verification is done in the “Upload Documents” section and card verification – in the “VISA and MasterCard Verification” section of the Trader’s Office.
The NordFX AML Policy can be viewed at: http://nordfx.com/aml_policy.html
If you made a deposit but it never showed up on the trading terminal balance, log in to the Trader’s Office and leave a notification with the transfer details in the “Lost Transfer Notification” section there. After that, the money will be credited to your account balance within one business day. If this doesn’t happen after one business day, send an email to the Finance Department at: firstname.lastname@example.org for clarification.
All withdrawal requests are processed daily from 9:00 to 18:00 CET. Withdrawals aren’t carried out on weekends and holidays. If a withdrawal request is submitted after 18:00, it’ll be transferred to the next business day.
In case of online payment systems, funds are credited to your account right after the withdrawal request has been handled. Transfers to VISA and MasterCard bank cards take 5-6 business days, and a bank transfer takes 3-5 business days on average.
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